Return policy 

You can return goods within 14 calendar days after receiving your order. To do this, you need:

 

Inform our operator about your decision by calling 8 800 505 1190


Send by e-mail the completed application (download the application) for the return and a copy of your passport page (spread with a photo)


send the goods in any way convenient for you to the sender's address.

 

The cost of return services is borne by the buyer.


The money will be returned to you to your bank card or by bank transfer in your name (in case of payment of the order in cash) within 10 days after receipt and verification of your return.

We draw your attention to the fact that only good quality goods are subject to return, provided that their presentation, original packaging (including tags, seals, labels), as well as consumer properties and a document confirming the purchase are preserved. Items purchased as a set must be returned complete. According to the Law "On Protection of Consumer Rights" and the Decree of the Government of the Russian Federation No. 55 dated 01.19.1998, underwear, swimwear, intimate goods, scented candles are not subject to exchange and return.